There are many reasons why your website might be down. The following are the most common reasons:
- Billing issue: Make a payment or Contact us.
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Plugin issue – Contact us.
Note: If you are using WordPress®, verify that your WordPress plugins are up-to-date. For more information, refer to WordPress’ documentation. -
DNS-related issue – There are many reasons why you might experience a DNS-related issue. DNS relies on zone records that exist on your server to map domain names to IP addresses.
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An HTTP Error – The most common error codes you will encounter:
- 500 Internal Server Error – The server encountered an unexpected condition. This error appears when the server cannot gather any specific information about the problem. This often occurs when the server cannot fulfill an application request because of a misconfigured application. To resolve this issue, contact us.
- 403 Forbidden Error – The server will not allow the visitor to access the requested file. If a visitor receives this code in error, check the file’s permission settings.
- 404 Not Found – The server did not find a visitor’s requested file. This error commonly occurs when a visitor mistypes a URL.
- 504 Gateway Timeout Error – The server didn’t receive a timely response from the upstream server. This is temporary and typically resolves on its own.
More:
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Database error – Confirm that your database has the right login credentials. If the issue continues, the database server may be down. Contact us.
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Domain registrar issue Note: Ensure that you are using the proper nameserver. Contact us.
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Maintenance window – Maintenance windows allow us to perform upgrades, hardware repairs, and other necessary work at a specific time. This lets their customers know that an outage isn’t due to an unexpected failure or issue. Check your email for announcements or contact us.
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Network issue
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Server issue – Contact us.
